Clear Strategy Company was established in 1997 by three engineers in an effort to provide sound, practical and promptly executed market research, clear and information directed marketing strategy development, as well as activity implementation management consulting. The company is primarily active in Sub-Saharan Africa across an ever-widening spectrum of markets. Our belief is that a clear strategy may not be developed without a sound information platform and that the customer experience is paramount in developing these strategies. Clear Strategy Company is the leading customer service improvement consultancy in South Africa. Video mystery shopping lies at the heart of our offering and ensures absolute objectivity when developing excellence in customer service. We offer the following activities in assisting our customers to achieve excellent customer service standards, • Customer service strategy development • Customer handling process development • Customer satisfaction surveys • Video mystery shopping • Service improvement consulting (information directed) • Ongoing/long term approach Industries we have worked with include • Automotive o vehicle sales o parts industry o vehicle servicing • Hotels & Hospitality • Banks • Food • Retail • ICT Sector