Dictanova proposes a customer experience analysis software. This SaaS platform is quick and simple to use and to deploy. It connects to your customer feedbacks sources (satisfaction surveys, customer reviews...) gathers and processes data in real time (comment, note, date, customer profile) and extracts actionables insights. These insights are available through dynamic web dashboards adapted to the different kinds of users inside your firm. The Voice of the Customer is spread all accross the company, and becomes a strategic tool, for the top management as well as the operational services. Dictanova works with customer oriented companies in the retail, service and tourism industries : FNAC, Feu Vert, Chronodrive, Société Générale Insurance, Banque Populaire Atlantique, Caisse d'épargne Bretagne Pays de Loire... This platform mixes text mining and big data technologies and is also available in API mode, for all companies who face integration challenges.