Richmond’s Department of Emergency Communications, Preparedness and Response answers and dispatches all 911 and non-emergency calls for the city of Richmond. It also provides and supports the public safety infrastructure and helps the city prepare for, respond to and recover from disasters. Answering more than 450,000 calls for service yearly, it is one of the busiest emergency communications centers in Virginia. After a multi-year process of evaluation, it earned the national Public Safety Communications Accreditation on May 4, 2019, from the Commission on Accreditation for Law Enforcement Agencies Inc. (CALEA). Less than 2 percent of all emergency communications centers in the United States earn this accreditation.