BKKaplan Consulting was started in the 2009 to provide Operations services to support business operations and customer experience. These companies would benefit from supplemental assistance to evaluate their operations or manage select projects. CONSULTING SERVICES INCLUDE: (Discover, Define, Develop, Deliver) •Retail Operations and Business Analysis - Development and implementation of strategic action plans •Development of Operational Controls & Business Growth Initiatives to Drive Sales & Profit - Loss Prevention, Store Expense Control and Cost Savings Initiatives •Evaluation, Development and Implementation of Business Metrics and Dashboards Reporting Tools and Processes •Development and Implementation of CRM, Traffic Counting and Security Systems and Reporting •Technology Project Management and Development, Training and Implementation •Project Management to support Excellence in Customer Experience •Process Evaluation, Improvement, Development & Implementation (Visio flow charts and written documentation) •Policy & Procedure and Best Practice Development •Retail Store Development Management (lease negotiation, store layout, business and operations project management) •Retail Operations Management and Store Support •Assist Wholesalers in entering the Retail Area • Development and Deployment of CRM, Qlikview and other dashboard reporting analysis • VOIP System development and implementation • Retail Store Operations and Wholesale Client project management and support