Our Customer Experience services range from insight-led strategic planning to Customer Journey Mapping and Search First web development. The glue in an amazing relationship between a brand and its customer isn't really that different from what we crave in our personal relationships. It's a genuine connection that leads to really satisfying CX. Based in Auckland and Warsaw, we're Customer Experience strategists. At Good CX, we know true connection comes from getting to really know one another. Establishing a sense of intimacy. When brands show attentiveness and start to listen to work out what makes individuals tick, chemistry occurs that builds trust. Loyalty. Fidelity. After all, isn't that what we need? So we help you recognize what customers want but also understand how to deliver it. Consumer insights go hand in hand with technology & data planning. We offer: Customer Insight Strategy Design Thinking Data Planning Customer Journey & User Experience Mapping Technology Blueprinting Tactical Touchpoint & Content Planning Data Governance Frameworks We've decoupled Planning from the traditional Creative Agencies so that businesses can access world-class strategy whilst retaining the flexibility of deciding how it is implemented. We can oversee the role out of work for you internally or help source partners and platforms that suit your brand. We offer Customer Insight Strategy; Design Thinking; Data Planning; Customer Journey Mapping; Technology Blueprinting, Tactical Touchpoint and Content Planning & Data Governance Frameworks. Based in Auckland, we love working on global projects - creating good CX anywhere and everywhere.