About Us: Solid Rock Consulting is a privately held, Contact Center Management and Workforce Optimization (WFO) consulting firm founded in 2012. We provide call center consulting to include: Verint Training/Configuration Professional Services & Technology sales. We transform our clients’ organizations through stellar training and development to achieve peak efficiency through their people, processes, and systems. Our mission: To annihilate the user adoption gap between technology and the user. Why We Win? We win because we fluently speak Call center operations and WFO technology. Companies are far beyond buying fancy technology. Companies want technology that listens and helps them scale to their next level. We act as liaisons between the technology and the user by guiding them through the discipline of workforce management and leveraging technology to help them scale. Clients work with us from all business sectors to identify their biggest areas for improvement, address their most critical challenges, and make their Contact Center operations better than ever.