1Click Contact Center is Tijuana's most reliable BPO contact center! Our INCREDIBLE agents, management team, pricing, and state-of-the-art facilities located downtown Tijuana, Mexico has made 1Click the go-to nearshore call center for outsourcing services. Our Mission: Is to constantly run a highly-efficient and, yet cost-effective “nearshore” contact center for all of our clients. At 1Click, our outsourcing services are offered in both English and Spanish. Our INCREDIBLE agents are fully bilingual, bi-cultural, and well-educated with knowledge in a wide array of call center functions such as Customer Service/Support, Order Processing, Tech Support (Level I and II), Debt Collection, Auto Warranty, and Student Loans. Outbound/Inbound campaigns in Lead Generation, Sales, Survey's/Market Research and Appointment Setting. 1Click management team has over 15-years of expertise in successfully establishing U.S. and Mexican companies in Tijuana. We have the legal framework, technology infrastructure, and professional administrative personnel to quickly get your center up and running. At 1Click Contact Center, we promise four things: People, Process, Technology, and Transformational Growth. As a progressive, new-age outsourcer, we are flexible, agile and quick to respond to clients’ shifting needs. People are our passion and our power. With a unique focus on growth, we sit at the intersection of people and technology to deliver deep expertise in cloud-based digital customer services. We don’t want just to support a client’s business – we want to improve its customer experience, spark innovation and drive revenue through results.