Management Development for First Line Managers How managers manage their team can have a domino effect on your whole business. It’s all too easy to leave newly promoted managers to muddle along and learn on the job. But when they lack the skills and confidence to manage and lead their team effectively it will be picked up their team, their colleagues and ultimately your customers. This results in: • Disengaged and unhappy staff • A poor customer experience • Low productivity • High levels of stress and absenteeism • Staff turnover • Frustrated colleagues • Lack of trust Ultimately leaving the manager overwhelmed and even less confident, so it’s a vicious circle. Why is it so difficult for first time first line managers? Let’s consider some of the challenges new managers face: • Lack of confidence in dealing with performance issues • Discomfort of managing friends or colleagues they’ve worked alongside for years • Vague expectations of their team • Avoiding problems, hoping they will go away • Confusion and mixed messages when different managers have different standards • Lack of trust in the team and the ability to let go • Striking a balance between doing and directing These are just some of the challenges inexperienced managers face Leaving them feeling: • disillusioned when they don’t get the response and results they want • frustrated with working things out by trial and error • upset when they don’t get the respect they feel they deserve • overwhelmed because they don’t know what they need to do to get the job done • knocking their confidence in their ability. So the team become demotivated as a consequence. … meaning you get sucked back into dealing with all the day to day operational issues. And all those big strategic matters get put on hold again and again. The alternative When you invest in your management team • They feel supported • They feel valued • Their confidence grows …so they can manage, engage and support their teams.