The business of understanding customers never stands still - and the Service Monitor are at the forefront of developing bespoke measurement programmes for our clients. Utilising core methodologies that include Mystery Customer (physical venue visits), Mystery Caller (telephone based tests), on-site feedback surveys (face-to-face), online (including free standing touch screen) feedback formats and focus groups we create programmes for our clients that tackle not just on-going tracking but also ad hoc problem solving. Our expertise lies in the hospitality, leisure and retail industries, but is not restricted to them. Our programmes include pub, restaurant and retail outlet on-going mystery customer measurement as well as large scale customer interview programmes providing 10's of thousands of customer opinions for our clients. Our clients are impressive and growing and include established brands such as Fuller's, EE (Everything Everywhere), American Apparel, Walkabout, American Golf, Carlsberg, Heineken and Gleneagles. We work with high end restaurants such as Gaucho, D&D London, STK, Hakkasan and Caprice Holdings as well as established brewery groups such as Shepherd Neame, St Austell Brewery, McMullens and Hall & Woodhouse. Based in our offices in beautiful Berkhamsted we are a dedicated group of people who love what we do - come along and meet us to find out for yourself.