Customer Centered Consulting Group, Inc. (CCCG) was formed in 1999 to help organizations develop the skills necessary to create loyal customers, leading to enhanced profitability. With an extensive background in customer service and process improvement consulting, the team at CCCG has helped many companies assess their current strengths and weaknesses and develop plans to make improvements. David Reed, President of CCCG, is the author of four customer service books and a frequent speaker at conferences and training seminars.