When you choose Oxford Heating & Air, you can be sure of exceptionally fast, reliable service. Every time. I personally guarantee it. More important to you, so does every one of our Oxford employees. "Satisfaction Guaranteed" is more than a catch phrase; it is who we are. Quite simply, we are not happy until you are happy with our work. We strive to do things right the first time; but if you are not satisfied with our work, please let us know and we will make it right. We have been a third generation family owned and operated business. Although I am generally in the office, I will periodically go into the field with the service technicians to review their abilities. What does this mean to you? It mean I'm very familiar with customers frustration and sense of helplessness when something breaks down. That is why we have invested in our people and the technology to help them do the best job possible for you. Each of our employees is taught the basic philosophy that guides every business decision at Oxford: "Treat customers as you would like to be treated." We reinforce that message with every service call, and that's approximately 15,000 calls per year. We intend to earn your trust and confidence so that you will view Oxford as more than a service call. We want to build a lasting friendship with you because we want your business for life. Scott Edwards Owner Oxford Heating & Air