Who Knew was established, with the ambition of developing a series of training products to translate our experience into a series of non complicated training products. The “Practical Approach” series has been developed to help individuals think, behave and work differently in order to support their organisation’s continuous improvement journey. With first hand practical Toyota experience, a collaboration of world leading experts, take the key principles of continuous improvement and break them down into logical and simple steps for the user to follow. The clear explanation of the theory, accompanied by examples, equips the reader to apply the knowledge gained to their own real life situation.