Enterprises today lack a modern, unified system to acquire, manage and analyse post sales customer support and maintenance service delivery. In its simplest and most direct form, having such a system in place can be used to enhance delivery of the support and maintenance services by increasing overall productivity of the service organization. More interestingly however, in certain comprehensive use cases, the system can be used to significantly augment the manufacturing and sales processes themselves through powerful analytics and structured feedback. To learn more, visit www.press9.in