Find contacts you haven’t emailed in 90+ days in active accounts

<context>
I want to find contacts in my active accounts who I haven't emailed in 90 or more days — but who are still at the company and still relevant to the relationship. These are relationships that have gone cold through neglect, not because the account is dead. I want to know who they are and have a re-engagement email ready for each one.

My accounts:
- Account list with contacts: [PASTE COMPANY, CONTACT NAME, TITLE — one per line]
- Account type: [CUSTOMER / PROSPECT / BOTH]
- What I sell: [PRODUCT / SOLUTION]
- What counts as active: [CUSTOMER WITH OPEN CONTRACT / PROSPECT IN PIPELINE / BOTH]
</context>

<task>
1. For each contact, search Gmail to find the last outbound email sent to that person:
   - Date of last outbound email
   - Subject and topic of that email
   - Did the contact reply? What did the contact say?
   - How many days since the last outbound touch?

2. Use Lusha to validate each contact:
   - Still at the company in the same role?
   - Title changed since the last email?
   - Any account signal in the last 60 days: exec hire, funding, headcount shift, M&A

3. Flag each contact:
   - COLD (90+ days, no recent touch): contact is still there — relationship at risk from neglect
   - WARM (30–89 days): not urgent but worth noting
   - ACTIVE (under 30 days): no action needed
   - DEPARTED: contact has left — find replacement via Lusha

4. For every COLD contact, draft a re-engagement email:
   - Subject: references the last topic discussed — not "Checking in"
   - Opening: acknowledges the gap without over-explaining — one sentence maximum
   - Body: one specific reason this outreach is relevant now — account signal, product update, or genuine question about the account
   - Closing: one low-friction ask
   - Under 80 words

5. Return:
   - Full contact status list sorted by days since last touch (longest first)
   - DEPARTED contacts with Lusha replacement details
   - Draft re-engagement email for every COLD contact
   - Summary: X COLD, X WARM, X ACTIVE, X DEPARTED
</task>

<constraints>
- Only flag contacts where the last outbound was genuinely more than 90 days ago — don't include contacts where a reply was received recently even if the original outbound was older.
- The re-engagement email must reference something specific — the last topic discussed, an account signal, or a concrete question. "Just wanted to check in" is not acceptable output.
- DEPARTED contacts get a replacement search, not a re-engagement draft.
- Under 80 words per draft. Count them.
</constraints>

The situation: A CS manager runs this monthly scan across 7 active customer and prospect contacts. Mix of customers on open contracts and prospects in late-stage pipeline.

Contact status list — sorted by days since last touch

Summary: 3 COLD · 2 WARM · 1 ACTIVE · 1 DEPARTED

DEPARTED — replacement found

B.N. at [Sales enablement SaaS] confirmed departed via Lusha. Replacement: J.S., VP of Revenue Operations — j.s@[h***s***].com ✓ · direct mobile available

Re-engagement drafts — COLD contacts

D.R., [Collaborative AI workspace] — 112 days

Last topic: data quality for the SDR ramp. Last outbound sent April 18 — no reply. Account signal: [Collaborative AI workspace] sales headcount up 22% in the last 60 days.

To: d.r@[n*****].com Subject: SDR ramp data — worth revisiting

Hi David,

It’s been a few months since we last connected on the data quality piece for your SDR ramp. Your team has grown significantly since then — 22% headcount increase in sales. That scale is exactly when the gaps in your data layer start to show.

Still worth 20 minutes?

[Name]

M.T., [Revenue orchestration platform] — 97 days

Last topic: RevOps tooling evaluation, Q2 budget discussion. Last outbound sent March 3 — contact replied once asking about pricing, no follow-up sent. Account signal: None.

To: m.t@[c****].com Subject: Q2 pricing question — I dropped the ball

Hi Marcus,

You asked about pricing back in March and I never sent the detail. That’s on me. Attaching the current pricing breakdown — happy to walk through it if the Q3 budget conversation is still live.

Worth a quick call?

[Name]

A.L., [Customer support SaaS] — 94 days · ⚠ title changed

Last topic: contract renewal discussion, February. Last outbound sent February 28. Contact status: A.L. confirmed at [Customer support SaaS] — promoted from VP to SVP of Global Sales since last email. Account signal: None.

⚠ Update CRM title before sending. The re-engagement email should acknowledge the promotion.

To: a.l@[z**d***].com Subject: Renewal — and congratulations

Hi Andrew,

Saw you stepped up to SVP — congratulations. It’s been a few months since we talked through the renewal terms. Wanted to reconnect before the contract window closes and make sure the conversation is still with the right person on your side.

15 minutes this week?

[Name]

Thread data based on live Gmail connector field format. Contacts verified against live Lusha data, May 26, 2026. Names masked to initials.