BBB Southeast Texas serves eight and a half counties: Chambers, Hardin, Jasper, Jefferson, Liberty, Newton, Orange and Tyler counties, and the Bolivar Peninsula. Our Vision: An ethical marketplace where buyers and sellers trust each other BBB’s mission is to be the leader in advancing marketplace trust. We do this by: -Setting standards for marketplace trust -Encouraging and supporting best practices by engaging with and educating consumers and businesses -Celebrating marketplace role models -Calling out and addressing substandard marketplace behavior -Creating a community of trustworthy businesses and charities BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics, intent, and working towards a diverse, inclusive and equitable marketplace. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible. BBB Accreditation is an honor – not every company is eligible. Businesses that meet our high standards are invited to join BBB. Businesses are presented to local Boards of Directors for review and acceptance as a BBB Accredited Business. All BBB Accredited businesses have agreed to adhere to the BBB Standards for Trust. Our Standards for Trust are a comprehensive set of policies, procedures and best practices focused on how businesses should treat the public – fairly and honestly in all circumstances. BBB is your key adviser, most reliable evaluator and most objective expert on the topic of trust in the marketplace. Please note: all posts and comments must meet BBB's Terms of Use. https://www.bbb.org/terms-of-use