EngageMe is made up of 2 divisions: 1. Customer Experience, Engagement & Loyalty. 2. Consultancy Services & Non-Executive Directors 1. Customer Experience, Engagement & Loyalty. We help our clients create long-lasting and meaningful relationships with their customers. The goal of your customer engagement & loyalty strategy is to encourage customers to involve themselves in the evolution of your brand, up to the point of becoming your brand advocates. Customer engagement is a necessary metric for your business. Customer loyalty is not so tricky to measure, and it’s even possible to forecast its concrete impact on your bottom line. Customer engagement represents two things: the tangible actions for your customers’ loyalty (or the lack of it) and the quality of your customer experience. However, customers don’t engage themselves. The engagement of your customers requires both an emotional connection with your business or brand and easy, friction-less ways to act on that emotion. - Customer Experience & Engagement Strategy - Loyalty Financials - Share of wallet, profitability, revenue etc. - Program Design - Partnership Sourcing - Data Analytics - Program Development & Operations - Cards & Payments We work across Airlines, Hospitality, Financial Institutions, Telco, (Health) Insurance, and CPG companies. 2. Consultancy Services & Non-Executive Directors This part of EngageMe specialises in: • Feasibility Studies (M&A, Product, New Market or Product Development) • Business development strategy • Vertical / regional strategy • Product development and Innovation • Up-scaling / internationalisation • Go-To-Market strategy (Country Entry Strategies) • Cards & Payments • Board support • Operational Efficiency • Cost reduction / cutting • Project Management We can offer contracting support for a short period of time (1-3 months or longer) if you need immediate support in your team. This can also be part-time. Contact me at: ivo.knottnerus@me.com