Vision: From the tap to the bill, we help households avoid interruptions in water service through holistic, need-based assistance. WATERway NC is a non-profit 501(c)3 organization that gathers resources to help Wilmington-area families maintain critical water and sewer services. We work with community partners including Cape Fear Public Utility Authority (CFPUA) and New Hanover County (NHC) to offer emergency, one-time bill payments before water shut offs occur. The NHC Department of Health and Human Services administers this program. Assistance is based on need, and currently available to any customer of CFPUA. We are currently in the process of creating an appliance repair and replacement program to address some of the underlying needs of unaffordable bills. We eventually hope to expand our reach to nearby municipalities.