Services / Specialization Process Improvement Specialists - Project Management Consultants Integrity - Leadership – Teamwork • Process Improvement Management • Program Management • Senior Project Management • Strategic; Tactical; & Operational Planning • CMM Based Software Process Improvement (SPI) Programs • Project Management Office (PMO) • IT / IS Management Consultant • Application Development & Maintenance Management • Software Development Life Cycle (SDLC) Management • Software Metrics • Software Estimating • Business Continuity Planning (BCP) • Disaster Recovery Planning (DRP) • Risk Management Benefits to Clients Balanced Score Card: Financial – Quality – Customer Satisfaction – Employee Satisfaction 1. Financial – Increase the number of projects delivered in scope, on time, and within budget: Increase return on investment (RoI); Improve schedule and budget predictability; Improve cycle time; Increase productivity; etc. 2. Quality – Increase the quality of the products and services delivered: Decrease the quantity of “re-work”; Decrease cost of quality; Improve quality (as measured by defects); etc. 3. Customer Satisfaction – Increase customer satisfaction: Meet most stakeholders’ requirements (needs and wants). 4. Employee Satisfaction – Improve employee morale - Decrease: “Forced marches”; Un-paid overtime; “Burn-out”; Employee turn-over, etc. Frameworks / Standards • “State of the Practice” Program Management, Project Management, and Process Improvement Management “Best Practices” • Balanced Score Card: Return on Investment – Quality – Customer Satisfaction – Employee Satisfaction • Generic Practices: Commitment to Perform – Ability to Perform – Directing Implementation – Verifying Implementation • Operational Framework: Policies – Standards – Processes – Procedures – Training – Tools • "Build the Right Things – Build the Things Right" • SEI CMMs – PMI PMBoK – SwE BoK – IEEE – ISO – Baldrige