CX is all about seamlessly connecting customer touch-points, but how will you do that when teams are siloed, strategy is continually TBD, and nobody has time? HARQ is here to help busy teams co-create seamless customer experiences. APPROACH: Unleash your team’s expertise Nobody knows your business better than you and your team. So, HARQ brings cross-functional teams together to creatively collaborate. That way, what we co-create will be excellent for your customers AND your business. CX CONSULTING: Inclusive CX Strategy, Research, & Design HARQ virtually brings cross-functional teams together to find focus, listen to customers, and co-create seamless experiences. Why? So we can rapidly improve your CX. Wondering where to start? HARQ can help you find direction, fast. VIRTUAL WORKSHOPPING: Workshops that you actually want to go to HARQ can design and facilitate custom workshops that will help you inspire cross-functional colleagues to become focused CX partners. Who do you need to inspire within your organization? HARQ is here to help. ABOUT: While the Director of CX Design at the Blue Cross Blue Shield Association, Garrett Smith, was at the center of a consulting hub for over 30 unique CX teams - helping to uplift CX programs across the USA through collaborative strategy and experience design. Garrett founded HARQ in 2020 with a mission in mind to bring cross-functional teams together to co-create excellent customer experiences. Garrett thinks that if we actively listen to each other, if we make time to think out loud, and if we are inspired to creatively collaborate - then great things will happen!