Trust Me, I'm a CSM is a podcast and a growing community to engage in discussion and dialogue about the challenges of working in SaaS and more specifically, Customer Success. We cover topics such as: “From the ground, up” perspective: what are the real challenges vs the “by the book” approach? What are the CS best practices across different industries (if any)? What can be transferred? Do the principles of customer success apply outside SaaS? What’s the end goal of customer success?